Letter to the Qld Energy Ombudsman

I seek your assistance with AGL Brisbane.

I recently received from them a new-format gas bill which was full of verbiage but completely unintelligible. I think that part of the problem may have arisen from them putting the charges for two of my properties on the one bill.

I wrote to them asking for an intelligible statement of how much I owed and for what and I did get a reply dated 17th October from their MELBOURNE office over the name of Jessica Hollingsworth. She however simply asked for my phone no. so she could discuss the matter. I replied immediately that I wanted everything in writing but have since heard nothing.

Perhaps you could suggest to them that good manners do require an answer to correspondence.

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