Wednesday, October 31, 2007

Letter to Michael Fraser, Chief Executive, AGL, Brisbane

Enclosed find a cancellation form for electricty supply.

From experience, I don't expect brains from AGL but you may be interested in WHY I am cancelling the agreement.

Part of the deal was that I got a windup torch on signing. The torch does not work.

I called two days running seeking a replacement torch but just got transferred from one person to another -- ending up with an irrelevant menu.

So cancelling seemed to be the only way to get your attention.

I also note with some annoyance that the cancellation form did not give an address to which it should be sent. I think that puts you in breach of the Fair Trading Act

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