Letter of 13 May 2008

TO: Jessica Hollingsworth, AGL, Melbourne

Thank you for your letter of April 30 regarding my Brisbane gas account. I note that my letter about my electricity account has as yet had no reply. No doubt that has been "lost" too. AGL clearly loathes talking to its customers. Not smart. That I have to write to someone in Melbourne about Brisbane matters seems symptomatic of AGL's moronic policy ideas.

Your letter of 30th STILL has not complied with my original request. So I have to raise the matter again with the Ombudsman? I asked you to return whichever of the two versions of my last gas account that you finally decided was the right one. That you claim to have "lost" both is no excuse. Send a copy.

I further note that you have now twice sent me revised versions of my gas accounts WITHOUT any explanatory letter. Has it occurred to you that getting an unexpected bill can be alarming to people? On both occasions the account should have arrived with an accompanying letter of apology. There was none. Even a cockroach has better manners than AGL.
Letter to AGL Brisbane

Why is the enclosed bill addressed to me in such an offensive manner? It should be addressed to "Dr J.J. Ray", not "Mister Ray".

I refuse to be insulted. I will not pay the bill until you reissue it in a more polite form
Letter to Energy Ombudsman, Qld.

Thank you for your efforts to get my AGL gas bill sorted out. I advise, however, that they have still to contact me in the matter.

Meanwhile, I have now received some ELECTRICITY bills from AGL and they are just as deranged as my gas bills. There are three electricty supplies at my premises: Divided into flats 1, 2 and 3. The accounts for all three are in my name. AGL have sent me TWO quite different bills for flat 2. Which one is right?

If that is not crazy enough note THREE further oddities:

1) They know only my surname.

2). I have so far received a bill for flat 3 but no bill for flat 1.

3). I specifically WITHDREW my authorization for them to supply Flat 2. They even rang me some months ago acknowledging that. I should have received a bill from the previous supplier, not AGL.

As I have found it quite pointless to write to them lately, I am writing directly to you in this matter and enclose the two strange bills for flat 2.

It seems to me that you need to take the heaviest possible action you can against this rogue firm.