Tuesday, October 2, 2007

Letter to Mr Paul Anthony, Managing Director, Chief Executive Officer, AGL

Re: Improper billing by your Qld. branch

My latest gas bill from AGL is a fright -- in more ways than one.

Please arrange for me to receive a version of the bill in a form that I can understand. The supply is for two flats -- nos. 1 and 3 at the above address On my reading of it, it went from $31 last time to over $200 this time ($111.98 plus $110.54 if I decipher your bill correctly) -- which is pretty crazy for two gas stoves and no other gas appliances. And one of the stoves is used only rarely -- as past bills will show. Why?

Unless you are willing to reduce your bill to the average for the last 12 months, I will have to switch to electricity. My gas stoves are old anyway. I will certainly NOT under any circumstances pay any more than the past average. I am a bit hazy on consumer law these days but I think your attempted grab would certainly rate as unconscienceable conduct under NSW law and would therefore not be enforceable.

As I am an AGL shareholder, I am inclined to ask at the next AGM why you are so zealously trying to piss off your customers. If everybody switches to electricity you will have no load and no business. You seem to be aiming at that. Why?

When I lived in Sydney years ago, AGL had rather a good image. Are you determined to destroy the brand?

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