Letter to Michael Fraser, Chief Executive, AGL, Brisbane
Enclosed find a cancellation form for electricty supply.
From experience, I don't expect brains from AGL but you may be interested in WHY I am cancelling the agreement.
Part of the deal was that I got a windup torch on signing. The torch does not work.
I called two days running seeking a replacement torch but just got transferred from one person to another -- ending up with an irrelevant menu.
So cancelling seemed to be the only way to get your attention.
I also note with some annoyance that the cancellation form did not give an address to which it should be sent. I think that puts you in breach of the Fair Trading Act
No comments:
Post a Comment