Gas bill madness revived
TO: Energy Ombudsman, S. Brisbane, Qld
Dear Sirs/Mesdames,
It's hard to believe it but AGL just got worse. There has been absolutely no movement over the invalid electricity bills they sent me and now their gas bills are back in contention as well.
Last time I heard from them my gas accounts had been sorted out and I was in credit by over $200. That was apparently too good to last. Enclosed find what I have just received. There are two quite different bills for two quite different amounts but both of them are said to be for flat 1. But that is only the start. Both bills appearently cover a period in excess of a year: 580 days in one case and 457 days in another. What on earth am I to make of it? One might have expected a covering letter in explanation but no such letter was received. I will not of course be paying either bill in the circumstances.
And to cap it all, I found an AGL contractor changing the gas meter for flat 3 today. I pointed out that it was the meter for flat1 that was questionable but he had his paperwork and that was that. I must say that I found it offensive that he attacked my gas meters without first approaching me in any way and I think I deserve an apology and an undertaking that there will be no further such invasions of privacy and property rights.
This firm is so unbelievably bad that I think their operating licence should be withdrawn. That might be an example to others.
Silence!
I had a couple of calls from the Energy Ombudsperson last week. They have apparently been talking to AGL about my matter.
But not a peep out of AGL as yet.
The gas and electricity companies that we had for years here in Brisbane never gave me any problems. Very sad that they were taken over.
The Ombudsman penalizes them whenever they have to contact them. $110 a throw I think it is. But nothing can move stupidity, it seems.
A weird thing is that AGL have their own internal Ombudsperson -- Jessica Hollingsworth. But she is useless as sh*t.
The only consolation I can think of is that AGL have not as yet sunk to the depths of British Gas -- but you have to be British to sink that low (invading people's houses while they are away etc.) -- I hope.
The appalling story of one couple's troubles with BG (British Gas) is told here
BG have been trying to take over some Australian energy company recently. I fervently hope they fail. The Australian government should legislate to block the b*stards if need be.
I gather that BT (British Telecom) is the world's worst telephone company too. Incompetent bureaucracies (public or private) seem to be part and parcel of the British "genius".
I had a couple of calls from the Energy Ombudsperson last week. They have apparently been talking to AGL about my matter.
But not a peep out of AGL as yet.
The gas and electricity companies that we had for years here in Brisbane never gave me any problems. Very sad that they were taken over.
The Ombudsman penalizes them whenever they have to contact them. $110 a throw I think it is. But nothing can move stupidity, it seems.
A weird thing is that AGL have their own internal Ombudsperson -- Jessica Hollingsworth. But she is useless as sh*t.
The only consolation I can think of is that AGL have not as yet sunk to the depths of British Gas -- but you have to be British to sink that low (invading people's houses while they are away etc.) -- I hope.
The appalling story of one couple's troubles with BG (British Gas) is told here
BG have been trying to take over some Australian energy company recently. I fervently hope they fail. The Australian government should legislate to block the b*stards if need be.
I gather that BT (British Telecom) is the world's worst telephone company too. Incompetent bureaucracies (public or private) seem to be part and parcel of the British "genius".
Letter of 13 May 2008
TO: Jessica Hollingsworth, AGL, Melbourne
Thank you for your letter of April 30 regarding my Brisbane gas account. I note that my letter about my electricity account has as yet had no reply. No doubt that has been "lost" too. AGL clearly loathes talking to its customers. Not smart. That I have to write to someone in Melbourne about Brisbane matters seems symptomatic of AGL's moronic policy ideas.
Your letter of 30th STILL has not complied with my original request. So I have to raise the matter again with the Ombudsman? I asked you to return whichever of the two versions of my last gas account that you finally decided was the right one. That you claim to have "lost" both is no excuse. Send a copy.
I further note that you have now twice sent me revised versions of my gas accounts WITHOUT any explanatory letter. Has it occurred to you that getting an unexpected bill can be alarming to people? On both occasions the account should have arrived with an accompanying letter of apology. There was none. Even a cockroach has better manners than AGL.
TO: Jessica Hollingsworth, AGL, Melbourne
Thank you for your letter of April 30 regarding my Brisbane gas account. I note that my letter about my electricity account has as yet had no reply. No doubt that has been "lost" too. AGL clearly loathes talking to its customers. Not smart. That I have to write to someone in Melbourne about Brisbane matters seems symptomatic of AGL's moronic policy ideas.
Your letter of 30th STILL has not complied with my original request. So I have to raise the matter again with the Ombudsman? I asked you to return whichever of the two versions of my last gas account that you finally decided was the right one. That you claim to have "lost" both is no excuse. Send a copy.
I further note that you have now twice sent me revised versions of my gas accounts WITHOUT any explanatory letter. Has it occurred to you that getting an unexpected bill can be alarming to people? On both occasions the account should have arrived with an accompanying letter of apology. There was none. Even a cockroach has better manners than AGL.
Letter to Energy Ombudsman, Qld.
Thank you for your efforts to get my AGL gas bill sorted out. I advise, however, that they have still to contact me in the matter.
Meanwhile, I have now received some ELECTRICITY bills from AGL and they are just as deranged as my gas bills. There are three electricty supplies at my premises: Divided into flats 1, 2 and 3. The accounts for all three are in my name. AGL have sent me TWO quite different bills for flat 2. Which one is right?
If that is not crazy enough note THREE further oddities:
1) They know only my surname.
2). I have so far received a bill for flat 3 but no bill for flat 1.
3). I specifically WITHDREW my authorization for them to supply Flat 2. They even rang me some months ago acknowledging that. I should have received a bill from the previous supplier, not AGL.
As I have found it quite pointless to write to them lately, I am writing directly to you in this matter and enclose the two strange bills for flat 2.
It seems to me that you need to take the heaviest possible action you can against this rogue firm.
Thank you for your efforts to get my AGL gas bill sorted out. I advise, however, that they have still to contact me in the matter.
Meanwhile, I have now received some ELECTRICITY bills from AGL and they are just as deranged as my gas bills. There are three electricty supplies at my premises: Divided into flats 1, 2 and 3. The accounts for all three are in my name. AGL have sent me TWO quite different bills for flat 2. Which one is right?
If that is not crazy enough note THREE further oddities:
1) They know only my surname.
2). I have so far received a bill for flat 3 but no bill for flat 1.
3). I specifically WITHDREW my authorization for them to supply Flat 2. They even rang me some months ago acknowledging that. I should have received a bill from the previous supplier, not AGL.
As I have found it quite pointless to write to them lately, I am writing directly to you in this matter and enclose the two strange bills for flat 2.
It seems to me that you need to take the heaviest possible action you can against this rogue firm.
Letter to Jessica Hollingsworth, AGL
Thank you for you letter in reply of 8th. Sort of sad that I had to complain to a regulator to get a reply out of you, though.
I am amused by your statement that there was no gas consumption at 1/19 Longwood St from 20 June to 14 Sept. Thank you for the free gas! Long may it continue.
Please advise how the Supply charge is calculated.
Since I have your attention, I thought I might draw your attention to another letter that AGL seems disinclined to answer. I enclose a copy. I am on the brink of complaining to a Govt. Dept. about the matter concerned so an expeditious reply would probably be wise.
A simple acknowledgment of the letter and confirmation that the contract had been cancelled would have been a sufficient reply. Though I can also think of wiser replies.
Please answer this letter promptly.
Thank you for you letter in reply of 8th. Sort of sad that I had to complain to a regulator to get a reply out of you, though.
I am amused by your statement that there was no gas consumption at 1/19 Longwood St from 20 June to 14 Sept. Thank you for the free gas! Long may it continue.
Please advise how the Supply charge is calculated.
Since I have your attention, I thought I might draw your attention to another letter that AGL seems disinclined to answer. I enclose a copy. I am on the brink of complaining to a Govt. Dept. about the matter concerned so an expeditious reply would probably be wise.
A simple acknowledgment of the letter and confirmation that the contract had been cancelled would have been a sufficient reply. Though I can also think of wiser replies.
Please answer this letter promptly.
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